This is where the real fun begins, because once you have shown ANY willingness to PAY you are marked and the real program begins. If you use the free product you have stumbled down the rabbit hole as on a brand new computer WITH NO BLOATWARE, a completely fresh image of Windows Vista/7 it finds anywhere from a few dozen to a few hundred errors that you must pay to have fixed. I can say from direct experience as a former employee of one of the related companies (support choice) yes, they are a complete scam. Hence Drive Scrubber seems to be a scam to get you to purchase a more expensive product. Staples claims it's up to Iolo to make good on the product and will not issue a refund. The software support person at Iolo claimed to have no record of my purchase in spite of my inputting the activation key prior to trying to use it. His solution was to spend anywhere from $100 to $300 dollars for a version of System Mechanic with technical support when all I wanted to do was clean the hard drive before giving the computer away. They ended up saying there was no download for Drive Scrubber (despite directions saying I could download the program to a thumb drive and run it from that. Technical support tried to solve the problem. My attempts resulted in a circle of putting the original disk in the computer, following directions to create a boot disk, reboot the computer with the boot disk which resulted in being asked to "create a boot disk. I purchased Iolo Drive Scrubber at Staples to clean the hard drive on my Windows10 computer.Īfter several hours of attempts and "support?" for an hour with an Iolo technician the program would not boot on my computer.
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